Online Triage Services

ONLINE TRIAGE

KIRPAL MEDICAL PRACTICE

🚨Total Triage🚨

From 1st October, as part of the Total Triage system, we are implementing this process partially for all query requests. As part of this transition:

Ø The Query Line will be permanently closed (exemption for housebound and vulnerable patients).

Ø All prescription, referral, sick note, letter-related queries, and administrative queries must be submitted via the NHS website/Accurx.

Please Note: We will review your request on same day (Monday–Friday, 08:00–18:30). You will receive a message from the practice confirming how your request will be handled. This may not mean you will be seen today, but you will be informed of next steps.

We appreciate your cooperation in completing the form carefully and accurately. Incomplete or inaccurate information may lead to delays in processing your request.

If you need more urgent help, call your GP practice. If it's closed, visit NHS 111 online or call 111. In an emergency call 999

Page last reviewed: 29 October 2025
Page created: 27 March 2023