Access to doctor and clinical staff is by appointment. Please telephone the surgery. It may be necessary to ask a few questions, to assess the urgency of the problem, A nurse or healthcare asssitant may be able to help you. A pharmacist can deal with minor ailments and assist with prescription requests.

You will need to inform the receptionist on arrival.

Please remember that appointments are for ONE person only. If you feel your consultation may be lengthy, ask the receptionist for a DOUBLE APPOINTMENT when you book.

Please try to attend appointments on time or to give the practice adequate notice that they wish to cancel (minim 48 hours) – lateness or non-attendance inconveniences other people and wastes appointment time. If you arrive more than 10 minutes late, you will have to wait until the end of surgery or reschedule the appointment. .  

If you have missed your appointments 3 times or more, you next appointment can only be booked with the discretion of the Practice Manager or the doctor or you will be asked to meet the Doctor or Practice Manager. Please treat your doctor and their staff as you would expect to be treated by them – with respect and politeness.

If you need help when we are closed

For urgent advice and treatment during surgery closing times and weekends please ring  111

Patients are reminded that the out of hour’s emergency service is for genuine medical emergencies only. By this we mean serious medical problems that cannot wait until the next morning or the next available surgery.  Click here for more information about services available when wer'e closed

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

Kirpal Medical Practice is working with our PCN Pioneers for Health to provide additional GP appointments between 118:30 - 20:00 every Friday evening, Monday -Thursday 18:30 - 20:00 and weekend appointments through our PCN with our group practices. 

If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at Kirpal Medical practice during normal opening hours. Please note, that your appointment may be with another practice in the area and may not be at your registered practice.

Home visits should be requested only if the patient is unable to attend the surgery as the surgery provides the best conditions for assessing and examining the patient.

Make sure you request a home visit before 10.30am if possible and it would help if you could tell the Receptionist the nature of the problem so that the most urgent cases can be given priority.

If you are in someone else’s residence please inform the staff the address and telephone number.

You can be visited at home by a community nurse if you are referred by your GP. You may also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice